Intelligent network operations that resolve customer issues faster, reduce costly escalations, and transform your NOC from cost center to competitive advantage.
The Intelligent Operations Platform Built for MSPs
Every escalation is a failure: unhappy customers, stressed engineers, and eroded profits. The traditional NOC model is broken.
Your L1 team is drowning in alerts, manually correlating data across tools, and escalating issues they should be able to resolve. Skilled engineers waste time on routine tasks.
Tribal knowledge lives in the heads of senior engineers. When they're unavailable, resolution times spike and customers wait. Every departure is a knowledge crisis.
Your team juggles between monitoring dashboards, ticketing systems, and documentation. Context switching kills productivity and increases error rates.
Long hold times, repeated explanations, and slow resolutions erode customer trust. By the time an issue is resolved, the damage to satisfaction is done.
Every unnecessary escalation impacts your bottom line and customer relationships
sauble.ai brings autonomous intelligence to your NOC, enabling faster resolution, smarter triage, and happier customers.
Intelligent agents automatically gather evidence, correlate events, and investigate root causes across all your monitoring tools—before a human even looks at the ticket.
Automatically classify, prioritize, and route tickets based on intelligent analysis. L1 gets clear context and recommended actions, not raw alerts.
Every resolution becomes institutional knowledge. The platform learns from your senior engineers and makes that expertise available to every technician, 24/7.
Step-by-step playbooks powered by intelligence. L1 technicians resolve complex issues with expert-level guidance, reducing escalations dramatically.
For known issues, the platform can execute remediation automatically with your approval. Common problems get fixed in seconds, not hours.
Single pane of glass across all customer environments. No more context switching between tools—everything your team needs in one place.
sauble.ai doesn't replace your team—it amplifies them. L1 technicians perform like L2, L2 like L3. Your entire NOC levels up.
See how sauble.ai transforms your incident response workflow with autonomous intelligent assistance.
Customer issue triggers an alert from your monitoring stack (SNMP, syslog, APIs). sauble.ai immediately captures the event and begins autonomous investigation.
InstantOur intelligent agents automatically gather relevant logs, metrics, and configuration data. They correlate events across systems and identify potential root causes—all before L1 picks up the ticket.
30-60 secondsL1 receives a pre-investigated ticket with root cause analysis, affected services, historical context, and recommended resolution steps. No more starting from scratch.
Ready for ActionThe platform provides step-by-step guidance through the resolution process. If human approval is needed, one click executes the fix. If not, auto-remediation handles it automatically.
Minutes, Not HoursEvery resolution enriches the knowledge base. Similar issues in the future are resolved even faster. Your NOC gets smarter with every ticket.
Continuous ImprovementSee how sauble.ai transforms common MSP scenarios from escalation nightmares to first-call resolutions.
Customer calls about slow internet. L1 runs basic tests, can't find issue, escalates to L2. L2 discovers it's a BGP route issue after 2 hours of investigation.
Intelligence immediately correlates latency data with BGP changes, identifies route flapping, and recommends fix. L1 resolves in 10 minutes with guided steps.
Multiple customers report email issues. L1 checks obvious settings, can't solve, escalates. L3 eventually finds DNS blacklist issue after checking each customer manually.
Intelligence detects pattern across customers, identifies blacklist entry, shows affected domains, and provides delisting procedure. L1 initiates fix in first interaction.
Application stopped working after "nothing changed." L1 can't access firewall, escalates. L2 discovers new security rule blocking required port. 4-hour resolution.
Intelligence correlates application error with recent firewall config change, identifies blocking rule, shows change timeline. L1 requests rule modification with full context.
Customer complains about slow file server. L1 sees normal metrics, escalates. After multiple escalations, discovered a backup job consuming all IOPS.
Intelligence identifies storage IOPS spike correlating with backup schedule, shows historical pattern, recommends rescheduling. L1 presents solution in first call.
When L1 has complete context and expert guidance, escalations become the exception—not the rule.
sauble.ai delivers measurable improvements across your entire service delivery operation.
Fewer L2/L3 escalations means lower labor costs and better utilization of senior engineers on strategic work.
Pre-investigated tickets and guided resolution dramatically reduce MTTR across all customer issues.
First-call resolution and faster fixes mean better CSAT scores and stronger customer retention.
Take on more customers without proportionally growing headcount. Intelligence amplifies your team's capacity.
New technicians become productive in days, not months. Intelligent guidance accelerates skill development.
Differentiate with superior service quality. Win deals with demonstrably better response times.
Cloud-hosted or on-premise. Per-technician or per-endpoint pricing. We'll find the model that works for your business.
See how sauble.ai can reduce your escalations, delight your customers, and improve your margins.